We have gathered nearly 100 pieces of insight here covering a vast range of customer management topics and insight into customer experience benchmarking. Use the filtering tool to narrow down your results. For automatic alerts on when we have published a new article, either sign up for our quarterly “Bright Ideas”, or join our LinkedIn group “Bright Customer Management“.
Speech Analytics is the practice of automatically searching audio to understand and analyse what is happening on a telephone call, and then using this insight to improve agent performance and business processes. There are some excellent examples of speech
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