NEWS & RESEARCH

We have gathered nearly 100 pieces of insight here covering a vast range of customer management topics and insight into customer experience benchmarking. Use the filtering tool to narrow down your results. For automatic alerts on when we have published a new article, either sign up for our quarterly “Bright Ideas”, or join our LinkedIn group “Bright Customer Management“.

Top tips to drive up survey response rate
Video Corner

Top tips to drive up survey response rate

What survey response rate are you getting? Are you looking to drive it up? Watch this short 2min video from Simon Thorpe for some top tips including channel matching and the importance of real time

Improve your Contact Centre NPS
Video Corner

Improve your Contact Centre NPS

Are you looking to improve your Contact Centre NPS? Watch Simon Thorpe share 8 steps that help design, build and execute effective customer feedback programs. Interested in hearing more? Why not register for a complimentary workshop by clicking

Bright Ideas Spring Edition 2018
Bright Ideas (newsletters)

Bright Ideas Spring Edition 2018

Welcome to the first quarterly Bright Ideas newsletter of 2018. We have plenty of news and insights to share with you including a case study from Co-op, winners of the best voice of customer award at the ECCCSA's. Check it out below.

Bright UK joins forces with Sabio raising the game for customer experience
News

Bright UK joins forces with Sabio raising the game for customer experience

LONDON - 19 March 2018 – Customer service experts Bright UK has today announced that they have been acquired by Sabio, the customer experience technology specialists. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact

Contact centre top tips to collectively transform our industry
Articles and Whitepapers

Contact centre top tips to collectively transform our industry

What would someone who has benchmarked over 1,000 contact centres annually, list as the key things the industry need to improve? Ciara Leddy caught up with Mats Rennstam, MD and founder of Bright to get his view on how we can raise the game in the contact centre

Bright Ideas Winter 2017
Bright Ideas (newsletters)

Bright Ideas Winter 2017

Bright Ideas brings you articles and updates from the world of customer experience. Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy!

Had a bad day?  Not as bad as your customers…
Articles and Whitepapers

Had a bad day? Not as bad as your customers…

How to turn around customer dissatisfaction in different sectors. By Christine Howard, Senior consultant, Bright UK. Let’s face it: your customers don’t want to speak to you.  They would like to be getting on with the rest their day, but something has gone

The 2017 guide to improving your contact centre NPS
Articles and Whitepapers

The 2017 guide to improving your contact centre NPS

Based on extensive research on how top performers achieve industry beating scores, Bright present 8 steps guaranteed to significantly improve your NPS scores. This 9 page white paper is free to download HERE (no registration needed.). Alternatively download the

Bright Ideas Summer 2017
Bright Ideas (newsletters)

Bright Ideas Summer 2017

Bright Ideas brings you articles and updates from the world of customer experience. Sharing insight and ideas to help you improve the service you deliver your customers.

FREE DOWNLOAD

Download our 25 page white paper full of insight from Bright’s research into customer experience benchmarking over the last ten years.
Alternatively email us at info@brightindex.co.uk for hard copies for you and your team.

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