NEWS & RESEARCH

We have gathered nearly 100 pieces of insight here covering a vast range of customer management topics and insight into customer experience benchmarking. Use the filtering tool to narrow down your results. For automatic alerts on when we have published a new article, either sign up for our quarterly “Bright Ideas”, or join our LinkedIn group “Bright Customer Management“.

Category: Webinar

Webinar: Improve Your Contact Centre Net Promoter Score
Webinar

Webinar: Improve Your Contact Centre Net Promoter Score

Having conducted thousands of benchmarking reviews and customer and employee engagement surveys we understand the best ways to improve your contact centre NPS. Simon Thorpe, Director, will deliver the 8 steps that help design, build and execute effective

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Download our 25 page white paper full of insight from Bright’s research into customer experience benchmarking over the last ten years.
Alternatively email us at info@brightindex.co.uk for hard copies for you and your team.

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