NEWS & RESEARCH

We have gathered nearly 100 pieces of insight here covering a vast range of customer management topics and insight into customer experience benchmarking. Use the filtering tool to narrow down your results. For automatic alerts on when we have published a new article, either sign up for our quarterly “Bright Ideas”, or join our LinkedIn group “Bright Customer Management“.

Category: Bright Ideas (newsletters)

Bright Ideas Spring Edition 2018
Bright Ideas (newsletters)

Bright Ideas Spring Edition 2018

Welcome to the first quarterly Bright Ideas newsletter of 2018. We have plenty of news and insights to share with you including a case study from Co-op, winners of the best voice of customer award at the ECCCSA's. Check it out below.

Bright Ideas Winter 2017
Bright Ideas (newsletters)

Bright Ideas Winter 2017

Bright Ideas brings you articles and updates from the world of customer experience. Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy!

Bright Ideas Summer 2017
Bright Ideas (newsletters)

Bright Ideas Summer 2017

Bright Ideas brings you articles and updates from the world of customer experience. Sharing insight and ideas to help you improve the service you deliver your customers.

Bright Ideas Spring 2017
Bright Ideas (newsletters)

Bright Ideas Spring 2017

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! Bright Ideas brings you articles and updates from the world of customer experience. Text Analytics - A game changer for our entire industry? Read our latest “2

Bright Ideas Winter 2016
Bright Ideas (newsletters)

Bright Ideas Winter 2016

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! Banking & Financial services Top UK Customer Satisfaction In a shock result - the banking and financial services sectors have the best levels of customer service

Bright Ideas – Autumn 2016
Bright Ideas (newsletters)

Bright Ideas – Autumn 2016

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! Significant new developments to the Bright Index In response to the continuing changes to the way that customers are choosing to contact organisations, Bright has

Bright Ideas – Summer 2016
Bright Ideas (newsletters)

Bright Ideas – Summer 2016

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! The road to best in class customer service, and how to create self improving operations A 30-page white paper with actionable recommendations and research insights from

Bright Ideas – Spring 2016
Bright Ideas (newsletters)

Bright Ideas – Spring 2016

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! Growth = (CX+EX)2 Ashley Williamson's latest blog post on why companies forget a missing piece of the puzzle when trying to deliver world class customer experience 2

Bright Ideas – Autumn 2015
Bright Ideas (newsletters)

Bright Ideas – Autumn 2015

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! Why don’t more companies listen to their front line employees? Call centres are people businesses, with 90% of costs going on salaries and the bulk of managerial

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