NEWS & RESEARCH

We have gathered nearly 100 pieces of insight here covering a vast range of customer management topics and insight into customer experience benchmarking. Use the filtering tool to narrow down your results. For automatic alerts on when we have published a new article, either sign up for our quarterly “Bright Ideas”, or join our LinkedIn group “Bright Customer Management“.

Category: News

House Warming Party
News

House Warming Party

On Monday afternoon we welcomed our clients and close contacts to our new home at the Blue Fin Building in Southwark. Mats Rennstam delivered a presentation on realising potential for 2019 and beyond.

Bright Ideas Spring Edition 2018
Bright Ideas (newsletters)

Bright Ideas Spring Edition 2018

Welcome to the first quarterly Bright Ideas newsletter of 2018. We have plenty of news and insights to share with you including a case study from Co-op, winners of the best voice of customer award at the ECCCSA's. Check it out below.

Bright UK joins forces with Sabio raising the game for customer experience
News

Bright UK joins forces with Sabio raising the game for customer experience

LONDON - 19 March 2018 – Customer service experts Bright UK has today announced that they have been acquired by Sabio, the customer experience technology specialists. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact

Contact centre top tips to collectively transform our industry
Articles and Whitepapers

Contact centre top tips to collectively transform our industry

What would someone who has benchmarked over 1,000 contact centres annually, list as the key things the industry need to improve? Ciara Leddy caught up with Mats Rennstam, MD and founder of Bright to get his view on how we can raise the game in the contact centre

Bright Ideas Winter 2017
Bright Ideas (newsletters)

Bright Ideas Winter 2017

Bright Ideas brings you articles and updates from the world of customer experience. Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy!

Had a bad day?  Not as bad as your customers…
Articles and Whitepapers

Had a bad day? Not as bad as your customers…

How to turn around customer dissatisfaction in different sectors. By Christine Howard, Senior consultant, Bright UK. Let’s face it: your customers don’t want to speak to you.  They would like to be getting on with the rest their day, but something has gone

Bright Ideas Summer 2017
Bright Ideas (newsletters)

Bright Ideas Summer 2017

Bright Ideas brings you articles and updates from the world of customer experience. Sharing insight and ideas to help you improve the service you deliver your customers.

Bright Ideas Spring 2017
Bright Ideas (newsletters)

Bright Ideas Spring 2017

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! Bright Ideas brings you articles and updates from the world of customer experience. Text Analytics - A game changer for our entire industry? Read our latest “2

Bright Ideas Winter 2016
Bright Ideas (newsletters)

Bright Ideas Winter 2016

Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy! Banking & Financial services Top UK Customer Satisfaction In a shock result - the banking and financial services sectors have the best levels of customer service

FREE DOWNLOAD

Download our 25 page white paper full of insight from Bright’s research into customer experience benchmarking over the last ten years.
Alternatively email us at info@brightindex.co.uk for hard copies for you and your team.

DOWNLOAD
Box Image FREE DOWNLOAD