Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy!

The road to best in class customer service, and how to create self improving operations
A 30-page white paper with actionable recommendations and research insights from one of Europe’s leading customer management companies. Download your free copy now

Survey Design: The backbone of a solid customer experience strategy
Mats Rennstam explores the best ways to drive survey response rates to help increase the level of meaninful insight

You don’t need to be telepathic but it helps!
Our newest recruit Christine Howard shares her unique take on why customer experience telepathy is a useful skill to have

Call Centre Helper Technology Awards
We were delighted to hear that our very own VOC tool Bright Navigator has been named on the shortlist for the Top products of 2016. It’s the last couple of days to vote!

The Bright Link
Many of our clients are already using our Bright Link tool to correlate performance, VOC and employee engagement data – find out how this new tool is changing the way we work

UK Contact Centre Decision Makers Guide
If you have a UK contact centre with 10 or more agent positions, please take part in 2016’s research programme by clicking here. Deadline now extended to 5th August 2016