Bright Ideas – Spring 2016
Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy!
Growth = (CX+EX)2
Ashley Williamson’s latest blog post on why companies forget a missing piece of the puzzle when trying to deliver world class customer experience
2 minutes on… Survey Fatigue
Mats Rennstam presents his top tips to increase take up rates and improve the value of customer feedback
VOC: A Call Centres Calling
Rob Wilkinson looks at the tried and tested techniques for gauging VOC in your call centre
VOC training seminar in partnership with the Forum
Bright is delighted to announce the first in a series of regional workshops designed to help bring to life your VOC strategy.
Bright coaching module
Want to join up your performance and quality process – find out how with the Bright Navigator coaching module