Sharing insight and ideas to help you improve the service you deliver your customers. Enjoy!

Significant new developments to the Bright Index
In response to the continuing changes to the way that customers are choosing to contact organisations, Bright has significantly updated its research programme to include webchat, social and web performance. Learn more

Top 10 Contact Centre Technology Awards 2016 – The results
Bright Navigator has been ranked top voice of customer solution by Call Centre Helper readers – a big thank you to everyone who voted.

Article: The danger of focusing on KPI’s in isolation
Richard Beard shares the dangers of measuring single metrics in isolation and the behaviors this can drive.

Exclusive offer for the Future of Service Conference
On the 10th of November OEE will host a fascinating day of discussion on the theme of ‘The role of people in a world of technology’. To claim your 20% discount enter BRIGHT20 when booking here. Offer ends 22nd October

The Bright team is growing

Please join us in welcoming Christine Howard, Raj Dattani and Kay Grewal – to learn more about our new colleagues click here.

Top 25% performer named in the Bright Index
Investment company Old Mutual Wealth has been announced in the top quartile of participants balancing exceptional customer service with efficient process and cost management.