The 2013 Bright Index Customer Services Benchmarking
Improve your competitive edge through customer service benchmarking!
Improve your competitive edge through benchmarking! Understanding how your customer service operation is really performing compared to your competitors means you can focus your budget and resources where they will have the greatest impact on your customers and bottom line. The only real way to gain this insight is through external benchmarking.
Bright Index is Europe’s largest bespoke benchmarking survey for Contact Centres.
- Over 60 relevant metrics reviewed and benchmarked
- Results presented against peers and other sectors
- Gap analysis identifies areas of focus
- Actionable recommendations to achieve best practice
Benchmarking takes the guesswork out of your operations, you will know and be able to justify whether changes should be made or not. Your business case to senior managers becomes clear-cut and obvious.
To have your contact centre benchmarked, or to book a presentation, simply click Register now above or email firstname.lastname@example.org. Or, read more about how it works and the value other participants have got out of the exercise.