White paper for the CCA research councilProving contact centres’ contribution to the business
All customer experience specialists have claimed it at one stage or another. That as companies’ products and pricing get more alike, the importance of customer service as a competitive advantage increases exponentially. However where is our proof? This paper focuses on how to prove the links but also on the measures we need to put in place now (and adhere to over the years to come) to increase our contribution to business success.
Access the white paper HERE.