Most companies have different atmosphere as well as different rules (or no rules) on how to dress and behave at the workplace. We set out to see if we could find any correlations and started with interviewing two ends of the scale. BPS Contact Centres with an official dress code and Unibet, the sports betting company, without one. What was their reasoning behind the different approaches and how has it worked out?

First we met up with Tina Squire, Production manager for BPS Contact centre services (part of the Teleperformance group) responsible for 250 agents…

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