Spring is finally here and not a day too soon. As usual, along with spring come the annual results from the largest consultative benchmarking survey for contact centres.

In this Newsletter we will give you a summary of current trends from the survey, some general interesting news and an update on what’s going on right now at Bright.

Please let us know if there are any particular areas that you do not find here and would like covered.

Click here to download (pdf, 222 kb)