News
Fresh case studies!
Read how ING, ShopDirect and Homeserve achieved best-in-class results.
Read how ING Direct, ShopDirect and Homeserve achieved best-in-class results.
Read more…
And the winners are..
The “best and brightest” shining stars of customer service were revealed on Tuesday night at the lavish European Call Centre awards ceremony held in the London Hilton. Please follow the link below for all the winners and more photographs. ECCA …
Read more…
Bright sponsors European Call Centre Awards 2011
Bright will sponsor the category “Contact Centre Manager of the year” at this year’s European Call Centre Awards.
Read more…
New sourcing strategies
The mixed model contact centre
Read more…
Bright strengthens London office
Luke and Niklas join Bright.
Read more…
Top tips for broken processes
Why then are there so many companies with poor processes, when it is something we live and breathe every day?
Read more…
Compass on managing outsourcing contracts
Compass writes about benchmarking as tool for managing outsourers.
Read more…
The customer service industry’s worst clichés
The customer service industry’s worst clichés
– and how to avoid falling victim to them
Read more…
