Improving customer experience

+44 (0)208 296 19 44

Bright UK Ltd on LinkedIn

Bright Ideas (newsletters)

Bright Newsletter – Bright Ideas Q1 2013

By on Feb 19, 2013 in Bright Ideas (newsletters), Contact Centre Performance, Customer Satisfaction, Employee Engagement, News, Trends | 0 comments

  Newsletter Bright Ideas, Q1 2013   Can good customer service be too good?   Should you be measuring how fast you can answer the phones? Is that what matters to your customers? How do you know? If you have too narrow a view of what drives customer experience, then your organisation could be limiting […]

Read More

Bright Ideas Autumn 2012

By on Oct 18, 2012 in Bright Ideas (newsletters), Contact Centre Performance, Customer Satisfaction, Employee Engagement, News, Trends | 0 comments

    Welcome to our Autumn 2012 issue of Bright Ideas, sharing tips, news and research findings on customer management WHITE PAPER: Bright’s guide to Achieving Best in Class Contact Centre Performance Based on our over 1,000 benchmarking reviews and 2 million customer satisfaction survey, we have this week release a comprehensive guide on how […]

Read More

Bright Ideas Summer 2012

By on Jul 2, 2012 in Bright Ideas (newsletters) | 0 comments

WHITE PAPER: Proving contact centres’ contribution to the business! All customer experience specialists have claimed that as companies’ products and pricing get more alike, the importance of customer service as a competitive advantage increases exponentially. However, where is our proof? This paper, written for the CCA Research Council, focuses on how to prove the link, […]

Read More