Page Icon BRIGHT EMPLOYEE

BRIGHT EMPLOYEE

Develop Employee Engagement

Even with the best processes and technology in place, you will not have satisfied customers if you have disengaged staff.
Understanding just how engaged your staff are is key to driving change so that your people really are your greatest asset.

Bright has proven a direct correlation between employee engagement and both C-SAT and efficiency.
With Bright Employee Index you can measure engagement, support and development, have the results benchmarked as well as get recommendations on how to narrow the gap to best in class.

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WHY BRIGHT EMPLOYEE?

Bright Employee is a robust yet easy solution to understanding more about your people and how engaged they are with your business. We will help you to:

  • Benefit from an employee survey solution built for the contact centre environment
  • Understand how your employees are really feeling
  • Identify what best practice for your business looks like
  • Know what needs to change to achieve an engaged workforce
  • Make employee surveying effortless and effective
  • Ultimately improve the customer experience
  • Link employee engagement scores with productivity and C-SAT metrics, to get an automatic view of how they drive each other

WHY EMPLOYEE ENGAGEMENT?

We’ve developed this really simple, yet incredibly effective solution that will take the pain of employee surveys away and give you the information you need to increase employee engagement.

How satisfied your employees are, how knowledgeable they are and how supported they are, are just some of the areas we measure. We also explore much more to really understand how engaged your people are. The results are reported back both to management and employees. We will also present a report showing you how you compare against your peers and give you actionable recommendations on how to close the gap to best practice.

Employees have such an incredible impact on customer satisfaction. You can make them much more engaged in an effective and sustainable way by understanding what they really care about.

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Box Image THE POWER OF ADDITIONAL PULSE SURVEYS

THE POWER OF ADDITIONAL PULSE SURVEYS

Conducting regular pulse surveys will help you temperature check engagement during your busiest and most challenging periods. Clients tell us that results from their own company wide employee surveys is often presented too late to do something about it.

With Bright Employee we can help you spot emerging trends and do something about them before they become demotivating issues.

FREE DOWNLOADGet your Bright Employee brochure here

Read more about the Bright Employee benefits in this digital brochure or email us to get a hard copy for you and your team at info@brightindex.co.uk

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Client Testimonials