Improving customer experience

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Improve your effectiveness through Benchmarking!


bright-index

Bright Index is Europe’s largest bespoke contact centre benchmarking survey. We have carried out over 1,000 benchmarks and performance reviews and know what best practice looks like and where your competitors are at!  The review covers quality, productivity, resourcing and gives actionable recommendations.

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Don’t just measure it, DRIVE customer satisfaction!

bright-navigator

Bright Navigator is an automated satisfaction survey tool. It provides real time insight into what customers think and why, broken down by team and agent as well as by product, customer type or channel. To us, that’s the basics. Read more about the Navigator’s bells and whistles by following the link below.

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Your employees can make the difference!

bright-employee

Bright has proven a direct correlation between employee engagement and both customer satisfaction and efficiency. With Bright Employee Index you can measure engagement, benchmark it, as well as get recommendations on how to narrow the gap to best in class. 

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