Helping you build a world-class customer management operation!
Three areas need to be monitored and managed to achieve this; internal performance, customer satisfaction and employee engagement. Over the last 10 years we have perfected tools to address all of these areas, such as:
- Performance benchmarking – The Bright Index survey delivers GAP analysis and recommendations on +50 contact centre metrics to over 100 participants annually.
- Customer Satisfaction Measuring – The Bright Navigator is an automatic post contact survey solution, gathering millions of customers’ views yearly.
- Employee Engagement Monitoring – Gauging the state of your staff and giving actionable recommendations on how to drive agent engagement.
Read about how it works by clicking the product images above.